Refund policy

What happens when I received damaged, broken or compromised goods/jars?

There are no returns for items since they are food products and we cannot ensure tamper-safety on returned goods.

If a package is deemed lost, please reach out to us at OAK AND BAKER EMAIL with your order number and tracking number (located in your EssieSpice shipping confirmation email), and we will confirm with the shipper that the package was confirmed. We will then facilitate the shipper’s refund to you.

Please note: We do not offer replacement products as a result of stolen packages, or if the address given at checkout was incorrect.

If the product that was broken/damaged was purchased here at OAK AND BAKER EMAIL, please email us photos of the damaged product, and your order number, to OAK AND BAKER EMAIL so we can troubleshoot immediately.